FAQ

You can find below a list of frequently asked questions by our customers.  If you can not find the answer to your question, please feel free to contact us by phone: 02 91883955 or by email: [email protected] We look forward to hearing from you.

Q: What is your warranty period?

A: We offer 2 years warranty and we have a dedicated warranty policy page to offer you more information on this matter. 

Q: What kind of lead time should we expect?

A: We stock a variety of products here in our warehouse so we can ship them within 1-2 business days. For products that are not in stock, lead time can range from 7days if we ship them by air, or 4-8 weeks by sea. 

Q: Do you offer installation service too?

A: Yes, our technicians are all experienced with installations. We have provided such services to customers including venues, schools and churches in the past few years. We can also provide drawings and our installation team can work as sub-contractors for a builder or principle AV contractor. 

Q: Do you offer trade discount to installers, production companies who then supply the equipment to end customers?

A: Sure. Our main business is to move stock so we place great importance on providing the best deal for installers and other production companies. We also outsource some of our works to some of our customers who does installations. For details on what discount we may offer you, please contact us via email with a introduction to your business.

Q: Do you service equipment not distributed by PHANTOS?

A: Unfortunately, it can be difficult for us to source parts for equiupment not distributed by PHANTOS. We generally do not offer maintenance or repair services to such equipment.  However, if a service does not involve source manufacture spefic parts, you are welcome to contact us to see if we can do the job.