LIST OF FAQs BY OUR CUSTOMERS
You can find below a list of frequently asked questions by our customers. If you can not find the answer to your question, please feel free to contact us by phone: 02 91883955 or by email: [email protected] We look forward to hearing from you.
We offer 2 years warranty and we have a dedicated warranty policy page to offer you more information on this matter.
We stock a variety of products here in our warehouse so we can ship them within 1-2 business days. For products that are not in stock, lead time can range from 7days if we ship them by air, or 4-8 weeks by sea.
Yes, our technicians are all experienced with installations. We have provided such services to customers including venues, schools and churches in the past few years. We can also provide drawings and our installation team can work as sub-contractors for a builder or principle AV contractor.
Sure. Our main business is to move stock so we place great importance on providing the best deal for installers and other production companies. We also outsource some of our works to some of our customers who does installations. For details on what discount we may offer you, please contact us via email with a introduction to your business.
Unfortunately, it can be difficult for us to source parts for equiupment not distributed by PHANTOS. We generally do not offer maintenance or repair services to such equipment. However, if a service does not involve source manufacture spefic parts, you are welcome to contact us to see if we can do the job.
We have expertise in designing, supplying and installing below systems: stage lighting, motorised truss/lighting bars, motorised stage curtains, architectural lighting system, stage audio system, PA system for shops and buildings, custom truss structure with certification, indoor and outdoor LED screens, TV wall system.
We offer credit to businesses that supply AV equipment to end customers. Your application will be subjected for review. In any case, a legal binding credit application form with a business reference and guarantor will need to be signed.
We aim to follow up with each customer once a year to see how the products are maintained and if there is any warranty issue. Within our 24 months warranty period, we will pay one-way shipping back to our customers after their products have been repaired. We also offer to ship a replacement to you to keep interruption due to warranty at a minimum level. If an issue that is covered by our warranty occurs within 2 weeks of sale, we will replace it at our cost.